These are the terms we work to. They are written to be read rather than to be impenetrable. Anything agreed in writing for a specific project takes precedence over what is here.
Quotes and what is included
Every project is confirmed in writing before it starts, setting out what is being built, what it costs and roughly when it will be finished. Published package prices apply to the scope described on the pricing page. Anything beyond that is quoted separately and agreed before work begins.
Quotes are valid for 30 days.
Payment
50% is payable before work begins and 50% when the website is ready to go live. The site goes live once the final payment has cleared.
Invoices are due within 14 days. If an invoice is unpaid we will chase it before doing anything else about it.
Timescales
A standard website usually takes around a week from the deposit to going live. That is a typical timescale based on how these projects normally run, not a guarantee.
It assumes we can reach you for decisions and that you review the draft within a couple of days. Delays in feedback, changes to what was agreed, or waiting on material from you will move the date. We will tell you when that happens rather than letting it drift quietly.
Revisions
One round of revisions is included. You review the site and send back everything you want changed in one go, and we work through it.
That covers changes to what was agreed: wording, images, layout adjustments, corrections. It does not cover a change of direction. Deciding the whole site should look and read differently is a new scope, and we will quote for it rather than absorb it. We would always rather discuss that than argue about it afterwards.
What we need from you
- Accurate information about your business, and prompt answers when we ask.
- Checking the content we write. We write it; you are responsible for confirming that the facts, prices, qualifications and claims are correct.
- The right to use any logos, photographs or text you supply. If you give us an image you do not own the rights to, that is a problem you carry, not us.
- Making sure your content complies with any rules that apply to your trade or profession. We write within the guidance we know of, but we are not your regulatory adviser.
Ownership
Once the final payment has been made, the completed website, meaning the design, the pages and the content we wrote for you, is yours.
Your domain is registered in your name, even where we arrange it. Third-party components such as WordPress, plugins and licensed fonts remain under their own licences, which pass to you with the site.
We keep the right to show the finished website in our own portfolio and to describe the work. If there is a reason you would rather we did not, tell us and we will not.
Hosting and Website Care
Website Care is optional. It is billed monthly, can be cancelled at any time, and has no minimum term and no exit fee. If you cancel, we will help you move the site to another host rather than making it difficult.
Care covers hosting, updates, backups, security monitoring and small changes to existing content. It does not cover new pages, redesigns, substantial new content or new functionality. Those are quoted separately.
Things outside our control
We build websites so that search engines can crawl and understand them. We cannot control, and do not guarantee, search rankings, traffic, enquiry volumes or sales. Anyone who guarantees those is not being straight with you.
We are also not responsible for outages or changes at third parties: hosts, domain registrars, payment providers, booking systems, Google, although we will help you deal with them.
Liability
Our liability in connection with a project is limited to the amount you have paid us for it. We are not liable for indirect or consequential losses such as lost profits or lost business.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Cancellation
If you cancel after work has started, the deposit covers the work done to that point and is not refundable. If more than the deposit’s worth has been done, we will invoice for the difference and explain what it covers.
Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
This policy was last updated on 7 September 2026.