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Surfacing & groundworks

A surfacing firm that had to look as solid as it is.

A third-generation Malton surfacing and groundworks contractor, with a website that had to do one job above all others: make it obvious, in about four seconds, that this is an established local firm and not somebody knocking on doors with leftover tarmac.

jjandawskeet.co.uk
Homepage of the J.J. & A.W. Skeet website designed by Malnor
Business
J.J. & A.W. Skeet
Industry
Surfacing & groundworks
Package
Up to 10 pages

The challenge

Surfacing is a trade with a trust problem, and it is not the fault of the people in it. Doorstep tarmac traders have been a fixture of the national news for twenty years, so anyone getting a drive or a yard quoted arrives at the conversation already wary. A long-established family firm is competing not just against other contractors but against that suspicion.

Skeet had the credentials: three generations, run by the people who own it, working across Ryedale, York and Scarborough for farms, estates, private road associations, businesses and householders. What they did not have was a website that said any of it quickly enough.

There was a second, quieter problem. Most customers cannot tell the difference between resurfacing and surface dressing, and do not know that groundworks is the part that decides whether a drive lasts five years or twenty. That gap costs a good contractor work, because a customer who does not understand the difference buys on price.

The approach

We led with the things a nervous customer is actually checking. The firm's name, the town, a landline, and the fact that it is family-run and into its third generation. All of it above the fold, none of it buried on an About page nobody reaches.

Then we gave each service its own page and used them to teach rather than list. Surface dressing gets explained as what it is: a quicker, cheaper way of sealing and renewing a tired surface, which is the honest answer for some customers and the wrong answer for others. Groundworks gets explained as the work that decides how long the surface lasts. A customer who understands the difference stops shopping purely on price, which is better for them and better for Skeet.

Photography does the rest. Real finished jobs, at full width: driveways, yards, tracks. In this trade the work is the proof, and no amount of copy substitutes for a picture of a drive that has been laid properly.

Every page carries a quote request and the phone number. Someone standing on a cracked drive with a phone in their hand should never be more than one tap from a conversation.

Design decisions

Why it looks the way it does

  • The phone number, twice, before you scroll

    Once in the top bar and once as a button. This is a trade where people ring rather than fill in forms, and a hidden phone number is a lost job.

  • Yellow, used sparingly

    A high-visibility yellow pulled from the world the work happens in, kept for calls to action and one highlighted phrase in the headline. Used everywhere it would have been noise; used once, it points.

  • Services as explanations, not a list

    Five separate pages, each answering "what is this and when do I need it". It gives the site something worth ranking for and gives the customer a reason to trust the quote.

  • Areas named, not implied

    Malton, York, Scarborough, Pickering and the villages between. People search with a place name in the box, and a firm that says where it works gets rung by people inside that patch.

The outcome

Where it landed

A ten-page site covering the five services individually, the areas they cover, the firm's background and the work itself, with a quote request that reaches them directly.

It loads quickly on a phone signal, it reads clearly in daylight on a site visit, and it answers the questions a cautious customer asks before they will let anyone near their drive. The firm can be found for the specific things they do rather than for the word "tarmac" alone.

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FAQs

About this project

Why is there no before-and-after here?

Because we do not have a screenshot of what came before that we are confident is accurate, and putting up a "before" we cannot vouch for would be worse than leaving it out.

Is this a standard package?

Yes. The ten-page package at £800. The scale of it is ten pages of properly written content, not custom functionality.

More work

Another project

View the A & J Plant Sales case study
ajplant.co.uk
Homepage of the A & J Plant Sales website designed by Malnor

A & J Plant Sales

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A filterable machinery listing with a page per machine and a sold archive, run entirely by the dealer.

Advice

Related reading

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